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March 21, 2026
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Last Updated: 25 September 2026
At Modi Eye Relief, your privacy matters to us. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure and convenient.
This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, contact us or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required, we will request it separately and clearly.
We may collect the following types of information when you use our website or services.
When you place an order, create an account or contact us, we may collect:
Full name
Email address
Mobile number
Billing and shipping address
Account login details, where applicable
Information you provide when contacting our customer support team
When you purchase eyewear or other products from us, we may collect:
Products purchased and order details
Order number and purchase history
Billing and delivery information
Payment status and transaction references
Return, refund and exchange information
We do not intend to store your full payment card details or banking credentials on our website. Payments are processed through third-party payment service providers.
If you choose to provide prescription details for your eyewear purchase, we may collect information such as:
Lens power and prescription measurements
Prescription documents uploaded by you
Pupillary distance (PD), if provided
Other lens specifications required to fulfil your order
We use this information only for the purposes disclosed to you, such as preparing and fulfilling your eyewear order and providing relevant customer support.
Please provide only the prescription information necessary for your purchase.
When you browse our website, we or our service providers may automatically collect certain technical information, including:
IP address
Browser type and version
Device and operating system information
Pages visited and interactions with our website
Approximate location derived from technical information
Cookies and similar tracking technologies, where enabled
We use this information to operate, secure and improve our website and understand how visitors use our services.
We may use your information for the following purposes:
Order processing and delivery
Confirm and process your purchases.
Arrange payments, shipping and delivery.
Send order confirmations, invoices and delivery updates.
Handle returns, exchanges, cancellations and refunds.
Customer support
Respond to your questions and enquiries.
Help with product selection, frame availability and lens specifications.
Resolve complaints and assist with after-sales services.
Website operation and improvement
Maintain and improve our website.
Remember relevant shopping preferences.
Diagnose technical problems and protect against fraudulent or unauthorised activity.
Communication and marketing
Send service-related communications about your purchases and account.
Send promotional offers, new product announcements and marketing messages where permitted and, where required, with your consent.
Allow you to unsubscribe from marketing communications at any time.
Legal and regulatory compliance
Maintain records required by applicable law.
Respond to lawful requests from authorised authorities.
Protect our legal rights and prevent misuse of our services.
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
These technologies may be used to:
Keep your shopping cart functional.
Remember your preferences.
Help us understand website traffic and performance.
Improve website security.
Support advertising and marketing, where enabled and appropriately disclosed.
You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
Where required, we will request consent before using non-essential cookies or similar technologies.
We do not sell your personal information to third parties.
We may share relevant information with the following categories of service providers when necessary for the purposes described in this policy:
Payment service providers
Payment information may be processed by authorised payment gateways to facilitate transactions, refunds and payment verification.
Shipping and delivery partners
We may share your name, contact number and delivery address with courier companies and logistics providers to deliver your orders.
Website hosting and technical service providers
We may use hosting, website maintenance, security, analytics and other technology providers to operate and maintain our online store.
Customer communication providers
Where used, we may share relevant contact information with email, SMS or messaging providers to send transactional updates and respond to enquiries.
Professional advisers and authorities
We may disclose information to professional advisers, regulators, law enforcement agencies or other authorities where required or permitted by applicable law.
Our service providers are expected to handle information appropriately and only for the purposes for which it is shared.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, legal compliance, dispute resolution and the establishment or defence of legal claims.
Different categories of information may have different retention periods.
When information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to any applicable legal retention obligations.
Where you request deletion of your information, we will assess and act on your request in accordance with applicable law. Certain records may need to be retained where required by law or for other legally permitted purposes.
We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access controls, secure connections, appropriate security monitoring and safeguards provided by our service providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. We encourage you to use strong passwords and avoid sharing your account credentials with others.
If a personal data breach occurs, we will take the steps required under applicable law, including notifying affected individuals and relevant authorities where required.
Subject to applicable law, you may have the right to:
Request information about the personal data we process about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise a grievance or privacy-related concern.
Exercise any other rights available to you under applicable law.
To exercise these rights, contact us using the details in the Contact Us section below.
We may need to verify your identity before responding to certain requests. Some requests may be limited where applicable law requires or permits us to retain or process specific information.
Our website and online shopping services are intended for use by adults and customers who are legally able to make purchases.
If a parent or lawful guardian places an order on behalf of a child, they should provide only the information necessary to fulfil that order and any relevant prescription requirements.
Where applicable law requires verifiable parental consent or imposes additional restrictions on processing children’s personal data, we will follow those requirements.
If you believe that a child has provided personal information to us without the necessary consent, please contact us so that we can review the matter.
Our website may contain links to third-party websites, social media platforms, payment services or other external services.
These services operate independently and have their own privacy policies and practices. We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party service you use.
We may use service providers that process information in locations outside your state or country, depending on the services and infrastructure used to operate our website.
Where personal information is transferred or processed outside India, we will comply with applicable Indian law and any relevant restrictions or safeguards.
If you choose to receive promotional communications from us, we may send you information about new eyewear collections, special offers, discounts and other relevant updates.
You can opt out of marketing communications at any time by using the unsubscribe link in an email, following the opt-out instructions in a message, or contacting us directly.
Even if you opt out of marketing, we may still send essential service communications relating to your orders, account or other transactions.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.
Any changes will be published on this page with an updated revision date.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns or requests relating to this Privacy Policy or the personal information we process, please contact us:
Business Name: Modi Eye Relief
Business Address: Mukta Prasad Colony Bikaner
Email: modinarayandas@gmail.com
Phone: [Insert official contact number]
Grievance Contact: [Insert name or designated contact, if applicable]
We will review and respond to privacy-related requests and grievances within the timeframes required by applicable law.
Thank you for trusting Modi Eye Relief.
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